- The online shopping are usually available 24 hours a day, and many consumers alike, access to the internet at work and at home. Other bodies such as Internet cafes and schools to provide access as well. Requires visits to traditional retail travel and must take place during working hours.
- Where a problem with an item-is not what the consumer ordered, or not what they expected, consumers concerned with the ease with which they can return the item to the right or refund. Consumers may contact the retailer, visit the post office and pay the costs of return shipping, and then wait for a replacement or refund. Some online companies more generous return policy to offset the traditional advantage of physical stores. For example, it includes online shoe store Zappos.com labels for return shipping is free, and no restocking charge, even for returns not as a result of merchant error. (Note:. In the UK, preventing online stores wearing off a restocking fee if the customer's order, in accordance with the Consumer Protection (Distance Selling) 2000 [20])
Information and review
- The online store should describe the product for sale to the text, photos, and multimedia files, and in physical retail stores, must actually plant products and packaging to be available for direct inspection (which may test drive, fitting, or other experiments).
- Some online stores provide or link to additional product information, such as instructions, safety procedures, demonstrations, or manufacturer's specifications. Some background information, advice, or how-to guide designed to help consumers decide to buy the product.
- Some stores even allow customers to comment or rate their items. A dedicated review sites that host user reviews for different products. Customer reviews and blogs now gives the option of shopping purchases cheaper org anise around the world without having to rely on local retailers.
- In a traditional retail store, clerks are generally available to answer questions. Some online stores real-time chat feature, but most rely on e-mails or phone calls to handle customer inquiries.
Price and selection
- One advantage of online shopping to be able to quickly search for items or services offered by different vendors (though some local search engines to be able to help consumers find the products for sale in nearby stores). You can search engines, price comparison shopping online and use the service discovery engine to find the product or service vendor.
- Shipping Costs (if applicable) reduce the price advantage of online merchandise, though possible depending on the jurisdiction, lack of compensation from this sales tax. Source Wikipedia
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